nGenue Software, LLC – Privacy Policy
Effective Date: 01/01/2026
This Privacy Policy explains how nGenue Software, LLC and its affiliates (“nGenue”, “we”, “us”, or “our”) collect, use, disclose, and protect personal information in connection with:
- our website at www.ngenue.com and any other online pages that link to this Privacy Policy (the “Site”), and
- our marketing, communications, and lead-generation activities.
This Privacy Policy is intended primarily for business and professional contacts (e.g., employees of natural gas marketers, producers, utilities, LDCs, pipelines, and related organizations).
This Privacy Policy should be read together with our Terms of Use Policy, which govern your use of the Site.
1. Who We Are
nGenue provides software and related services to support all-in-one natural gas operations, billing, ETRM, and related workflows. The main entity responsible for the Site is:
nGenue Software, LLC
945 McKinney St., Suite 576
Houston, TX 77002
Where required by law, different nGenue affiliates or entities may act as the “data controller” or equivalent under local legislation. References to “nGenue” in this Policy include such affiliates.
2. Personal Information We Collect
We collect information about you from three main sources:
- Information you provide directly
- Information collected automatically through cookies and similar technologies
- Information from third parties
2.1 Information You Provide
When you interact with the Site or with us, you may provide:
- Contact details – name, business email address, phone number, company name, job title, country/region.
- Form submissions – information submitted via “Contact Us”, “Schedule a Demo”, “Request Information”, event registrations, surveys, or similar forms.
- Communications – contents of emails or other messages you send to us.
We primarily intend this information for business-to-business (B2B) interactions.
2.2 Information Collected Automatically
When you visit or use the Site, we and our service providers automatically collect certain information using cookies, pixels, and similar technologies, including:
- Device and browser information – IP address, browser type and version, operating system, device identifiers.
- Usage data – pages visited, links clicked, time spent, referring and exit pages, error logs, and similar activity data.
- Approximate location – such as city/region, inferred from your IP address (where permitted by law and subject to the configurations of the tools we use).
This information is typically collected through analytics and tracking tools, including (but not limited to):
- Google Analytics 4 (GA4)
- HubSpot (for CRM, marketing automation, and website analytics)
- LinkedIn Ads / LinkedIn Insight Tag
- Other similar analytics, advertising, and tracking technologies that may be added from time to time.
These tools are generally provided by third parties and may collect or receive information about your use of the Site over time and across different websites or online services.
2.3 Information from Third Parties
We may receive information about you from:
- Business partners and vendors, such as marketing partners, event organizers, and data enrichment providers.
- Social and advertising platforms, such as LinkedIn, when you interact with our content or ads or when we use audience/retargeting features.
- Public sources, such as company websites, professional profiles, and industry directories.
The information we receive from third parties may include contact information, company details, professional role, and interaction history.
3. How We Use Personal Information
We use personal information for the following purposes:
Providing and operating the Site
To maintain and improve the Site, diagnose issues, and ensure security and performance.
Responding to inquiries and providing information
To respond to your requests, schedule demos, provide product information, and otherwise communicate with you.
Marketing and business development
To send you emails, newsletters, and other communications about our products, services, events, and updates (where permitted by law or with your consent).
To create and manage marketing campaigns, measure their effectiveness, and run remarketing or retargeting campaigns (e.g., via LinkedIn Ads).
Analytics and product improvement
To understand how visitors use the Site and to improve our content, offerings, and user experience.
To analyze trends and measure the performance of our marketing and sales activities.
Compliance, security, and risk management
To detect, prevent, and respond to security incidents or misuse of the Site.
To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
To establish, exercise, and defend legal claims.
Any other purpose disclosed at the time of collection
With your consent or as otherwise permitted by law.
4. Legal Bases for Processing (EEA/UK and Similar Jurisdictions)
Where applicable data protection laws (such as the EU/UK General Data Protection Regulation) apply, we process personal information on one or more of the following legal bases:
- Performance of a contract or steps taken at your request
(e.g., when we respond to your demo request or prepare a proposal). - Legitimate interests
(e.g., operating our Site, maintaining security, promoting and growing our business through B2B marketing, and improving our services), provided that such interests are not overridden by your fundamental rights and freedoms. - Consent
(e.g., where required for setting non-essential cookies, sending certain marketing communications, or using certain analytics/advertising tools). You may withdraw your consent at any time as described below. - Compliance with legal obligations
(e.g., when we retain records for tax or regulatory purposes).
5. Cookies and Similar Technologies
This Section 5 also forms our Cookie and Tracking Notice for the Site. We use cookies, pixels, and similar technologies on the Site to:
- enable core Site functionality,
- perform analytics and measure usage, and
- support marketing and advertising activities.
These technologies may be set by us or by third-party providers (e.g., Google, HubSpot, LinkedIn).
Where required by law, we will:
- obtain your consent before placing non-essential cookies or similar technologies, and
- allow you to manage your preferences (e.g., through a cookie banner or settings tool).
You can typically also manage cookies via your browser settings by blocking or deleting them. However, some features of the Site may not function properly if certain cookies are disabled.
6. How We Share Personal Information
We may share personal information with:
Service providers and vendors
Providers who perform services on our behalf, such as hosting, analytics, CRM, marketing automation, advertising, email delivery, and security.
Business partners
Partners who co-host events, webinars, or joint marketing activities with us, where you have registered or interacted with such activities.
Advertising and analytics partners
Third parties such as Google and LinkedIn to support analytics, advertising, and audience/retargeting services, where permitted by law and configured by us.
Corporate transactions
Actual or potential buyers (and their advisors) in connection with any merger, acquisition, sale of assets, restructuring, or similar transaction involving nGenue.
Legal and compliance recipients
Government authorities, regulators, law enforcement, courts, and others when required by law or necessary to protect our rights, property, or safety or the rights, property, or safety of others.
With your consent or at your direction
Where you ask us or consent for us to share information with a third party.
We do not sell personal information in the traditional sense of selling customer lists for money. However, some of our use of advertising and analytics tools may be considered a “sale”, “sharing”, or “targeted advertising” under certain data protection laws. Where required, we will provide mechanisms to opt out or limit such use.
7. International Transfers
nGenue is headquartered in the State of Texas, United States, and the personal information we collect will typically be processed there. We may also process personal information in other countries where we or our service providers operate.
If you are located outside the United States, this means your personal information may be transferred to countries that may have different data protection laws than those in your country.
Where required by law, we will implement appropriate safeguards for such international transfers, such as:
- Standard Contractual Clauses or other approved data transfer mechanisms, and/or
- additional technical and organizational measures to protect your information.
8. Data Retention
We retain personal information for as long as necessary to:
- fulfill the purposes described in this Privacy Policy,
- comply with our legal obligations,
- resolve disputes, and
- enforce our agreements.
Retention periods may vary depending on the type of data and the context in which we collected it. For example:
- Marketing and CRM data may be retained while we have an active business relationship with you or your organization and for a reasonable period thereafter.
- Analytics data may be retained according to the settings of the specific tools (e.g., GA4 retention settings) and our internal policies.
We may retain aggregated, de-identified, or anonymized data for longer periods for analytics and business purposes, provided it does not identify you.
9. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, which can include:
- Access – to know whether we process your personal information and to request a copy.
- Correction – to request that we correct inaccurate or incomplete information.
- Deletion – to request deletion of your personal information in certain circumstances.
- Restriction – to request restriction of processing in certain circumstances.
- Objection – to object to certain processing, including direct marketing or processing based on legitimate interests.
- Portability – to receive personal information you provided to us in a structured, commonly used, and machine-readable format and/or request that we transfer it to another controller, where technically feasible.
- Consent withdrawal – where processing is based on your consent, to withdraw that consent at any time.
10. Children’s Privacy
The Site is not directed to, and we do not knowingly collect personal information from, children under the age of 16 (or other age as defined by applicable law).
If we become aware that we have collected personal information from a child contrary to this Policy, we will take reasonable steps to delete it. If you believe a child has provided us with personal information, please contact us.
11. Security
We use reasonable and appropriate technical and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top, and we may provide additional notice where required by law (such as via a banner or email).
Your continued use of the Site after any changes take effect constitutes your acknowledgment of the revised Privacy Policy.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, you can contact us at:
nGenue Software, LLC
Email: info@ngenue.com
Phone: 713-715-7871
Postal address: 945 McKinney St., Suite 576, Houston, TX 77002