Billing Software Purpose Built for Natural Gas
End user billing is the cornerstone of a natural gas company’s interface with its customer base. Inaccuracy is one of the primary sources of end user complaints and can lower customer confidence as well as satisfaction with a natural gas provider. A leading cause of inaccuracy is the intricate and complex region-specific rules that differ from one LDC to the next. Even within a given LDC, the components of billing will vary between large industrial to commercial and down to the smallest residential account. This complexity forces natural gas businesses to rely on expensive customizations or manually intensive spreadsheets to ensure billings are both timely and accurate.
Billing software purpose built for natural gas resolves commonly faced issues and enables unparalleled efficiency:
- Generate and distribute unlimited bill formats that conform to the needs of any company, region, or subset of a customer’s business – examples include:
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- Providing a single bill across multiple facilities or a separate bill for each location
- Aggregating charges or exposing full details of pricing components
- Tailoring bill format according to end user requirements
- Manage any billing scenario with the ability to generate paper bills internally, distribute via email, or push the required data through EDI communications
- Support consolidated billing with the generation of LDC pass-through or pipeline charges
- Eliminate huge amounts of manual effort by automating repetitive tasks such as calculating and incorporating complex sales tax scenarios into invoices
- Delight customers with fully detailed and auditable billing that utilizes up-to-the minute data for all end user types.
With superior data integrity and insights via a consolidated, 360-degree view of both wholesale and retail information, operations staff focus shifts from chasing data and struggling with technology shortcomings towards high value, repeatable business activities. If you have ever wondered how you can ensure a software investment is best utilized and how to maximize your ROI, operations software purpose built for natural gas is the answer to enjoying productive and efficient natural gas operations, resolving existing shortcomings, streamlining operations and serving as a powerful instrument for growth.
Marketers, Producers, LDCs, Utilities, and Pipelines face increasing competitive and compliance pressures, requiring increased operational efficiency, data integrity and process improvement. Their operational systems must support this, but most do not. Engage us and we will show you how to make a breakthrough. It’s what we do for natural gas companies, and we are experts in our field.
– Ken
