Natural Gas Operations … How nGenue Makes a Difference
In an earlier post, Natural Gas Operations … the way it should be!, I made reference to more granular feedback received from nGenue users – how nGenue is making a difference to their Natural Gas businesses – in their own words. Here is a snapshot of nGenue User comments to which you may be able to relate:
| BEFORE nGenue | WITH nGenue | Business Benefit |
|---|---|---|
| Software limitations obstructed our ability to get work done the way the business needed. | All our needs were met and then some … in addition to Natural Gas-specific functionality being standard, we added fields, functions, and automation that align with our business processes and reporting requirements. | Much improved productivity and efficiency – tailored functionality provides exactly what we need today, with ongoing support for our changing business needs. |
| A great deal of manual intervention was required for handling retail clients. | Automated processes enable our team to monitor and manage larger blocks of customers quickly and efficiently. | We’ve streamlined our operations, no longer fighting from behind – more time is available for customer performance analyses and resolution of open items. |
| Customer changes required new records, with multiple records required for the same customer, not tied together. | We now have a single customer record with unlimited attributes according to our needs that tracks all events, past, present, and future. | Customer intelligence at our fingertips – a real-time, 360-degree view of our customer base, reflecting an accurate representation of the current state of our business. |
| Unable to accommodate more than 2 units of measure (UoM). | Unlimited UoM options with UOM conversions throughout the system. | Flexibility to accommodate UoMs of customers’ choosing and to automate business processes, enabling a better customer experience. |
| Painful interaction between our billing system and our accounting system to track A/R. | All invoicing and payments are tracked in a single system and A/R reports provide a clear picture to our Team in real-time. | Revenue collection is more focused, and results are tracked for action and follow up without human error or omission. |
| Difficult to know which customers were actually active and on flow with us. | Clear, real-time view of customer status. | Improved forecasting and cost savings via superior imbalance management and avoidance of gas over purchase. |
| Laborious calculation of the volumes to be scheduled to multiple delivery points for each LDC pool. | Allocation between multiple delivery points is calculated automatically any time the pool’s nomination changes, which is immediately reflected to our pipeline schedulers. | nGenue automation ensures accuracy and efficiency that our best human efforts cannot match. |
End Users, LDCs, Marketers, Pipelines, Producers, and Utilities face increasing competitive and compliance pressures, requiring increased operational efficiency, data integrity and process improvement. Their operational systems must support this, but most don’t. Engage us and we’ll show you how to make a breakthrough. It’s what we do for natural gas companies, and we are experts in our field.
nGenue enables Natural Gas Operational Excellence!
~ Ken
