Why Natural Gas Businesses Choose nGenue
Well folks, let me tell you, 2023 is proving to be a HUGE year for us at nGenue. In just the first quarter, our new customer adoption rate blew away the whole of 2022 – and 2022 was a big growth year for us. I gotta say, when you see growth like this, you can’t help but ask, what’s behind it? So, I went ahead and asked my front-line Customer Success team to gather some feedback from our amazing new 2023 users. And here’s what they came back with.
nGenue is the only solution out there.
We hear this a lot, but usually not until after contracting for some reason. Natural Gas companies invest considerable time scouring the market for solutions to serve their operational requirements. They find general purpose products, products built for Power that are claimed to handle Gas, multi-commodity ETRM products that require massive customizations, and plenty of consulting firms willing to build a system from scratch. When it comes to purpose-built for Natural Gas software, there simply isn’t another product in the market – just ask the CTRM Center or Gartner Group.
nGenue is affordable.
nGenue is affordable is another statement we don’t hear until after contracting – LOL. However, cost is a key consideration for every nGenue evaluator, from startups to the largest national companies. And with nGenue’s attractive pricing approach that requires no upfront capital investment, it’s no wonder the cost of nGenue is a key adoption motivator. Anecdotally, earlier this year we were told, “nGenue contracting was held up because Executives thought the price was too low, which they were convinced meant funny business …”
nGenue’s focus on business process.
At nGenue, enabling Natural Gas Operational Excellence is our mantra. nGenue software is certainly the enabler, but more importantly is nGenue Professional Services’ Natural Gas operations experience that paves the way for an nGenue implementation transforming business processes for the better. With every implementation, nGenue project managers, former operations managers themselves, lead an As-Is / To-Be design exercise that identifies existing business processes to be maintained and new business processes to be adopted that previous tooling did not support. nGenue software implementations tackle this priority work, enabling newfound operational efficiencies and sophistication that yield favorable top and bottom-line impact.
Professionalism, not the typical sales approach
I was both delighted and proud to hear this answer … Not only is nGenue a unique product, but we also have a unique organizational structure whose focus is Customer Success without any of the usual sales and marketing rubbish getting in the way. “We believe you; we want to work with you, and we feel we will be better for it”, is what one executive stated. nGenue employs no one with a sales target, a quota or incentive compensation that can motivate bad behaviors. Instead, experienced nGenue Customer Success professionals seek to identify a fit between business need and nGenue capabilities, prove out those capabilities to the satisfaction of a prospective new nGenue user, then warmly hand-off responsibility for a successful nGenue implementation to a skilled nGenue project team. This is where private business ownership makes a difference.
Natural Gas End Users, LDCs, Marketers, Pipelines, Producers, and Utilities face increasing competitive and compliance pressures, requiring increased operational efficiency, data integrity and process improvement. Their operational systems must support this, but most do not. Engage us and we will show you how to make a breakthrough. It’s what we do for natural gas companies, and we are experts in our field.
~Ken
