Natural Gas Operations Support at its BEST
Natural Gas Operational Excellence is nGenue’s vision. With every customer interaction, we do our best to enable nGenue users to achieve this vision. It’s said humans are ten times as likely to criticize than praise, so we don’t take it personally when we don’t hear from nGenue users every day (or week), but rarely does a month go by when we don’t collect some sort of unsolicited feedback about nGenue software, Customer Support or other nGenue team members.
Recently, we received this Customer Support feedback …
Ken – I wanted to drop a quick note and let you know how fantastic your support team is. They have always been knowledgeable and responsive, but over the last year we have noticed that the support structure of nGenue has really gone to the next level. I’ve really never seen anything like it in my 25 years in the energy industry. The quick responses, the availability, the communication, and the turnaround time are all exceptional. Your service is beginning to be even more impressive that the actual software!
Abhijeeth, Shounak, Pooja, as well as the others I might have missed do exceptional work, even to the point that we in Operations communicated praise to the owners of our company earlier this week. Keep up the great work!
Sincerely,
Director, Natural Gas Operations
ADVANTAGE ENERGY PARTNERS, LLC
We are grateful for this feedback because the most important report cards are those received from our customers; nGenue users like this one. nGenue User feedback, whatever it is, blows wind in our sails to keep doing what we are doing at the highest level we can muster to enable our Users to achieve Natural Gas Operational Excellence, yielding top and bottom-line business benefits, which are the shared business objectives of nGenue and its customers.
LDCs, Marketers, Pipelines, Producers, and Utilities face increasing competitive and compliance pressures, requiring increased operational efficiency, data integrity and process improvement. Their operational systems must support this, but most don’t. Engage us and we’ll show you how to make a breakthrough. It’s what we do for natural gas companies, and we are experts in our field.
nGenue enables Natural Gas Operational Excellence!
~ Ken
