CIS Software Purpose Built for Natural Gas
Natural Gas businesses must disseminate multiple layers of data for thousands of customers containing hundreds of data elements per customer. The challenge is presenting this information in such a way that a business user can easily identify and report data relevant to the interaction taking place with a customer for any given event or time period. Billing, enrollment, collection, pricing, address changes and prior history: all of these should be available via a single click for the customer service representative to speak to; intelligently and quickly, in response to incoming questions from customers. This data must further be secured according to company-defined user permissions.
CIS software purpose built for natural gas resolves commonly faced issues and enables unparalleled efficiency:
- Streamline customer service activities with the ability to capture all customer related events from within one solution.
- Minimize manual effort with automated configurations that apply LDC rules to end users based on associated pool or rate class.
- Simplify customer support operations with a consolidated view of customer history, all from within a single screen.
- Capture industry specific data elements such as LDC-defined unique account number schemes, enrollment status, rate class and pool designations.
- Communicate with customers using natural gas specific tools for mass communications to configurable groupings of customers.
- Efficiently manage the complete customer lifecycle, from welcome packet to collections.
- Empower customer care staff with a fit-for-purpose solution that provides quick search on customer related activities, such as collections or correspondence.
- Enjoy native support for all natural gas data sets such as account numbers, MDQ, MDN, and storage limits, eliminating the need for custom development.
With superior data integrity and insights via a consolidated, 360-degree view of both wholesale and retail information, operations staff focus shifts from chasing data and struggling with technology shortcomings towards high value, repeatable business activities. If you have ever wondered how you can ensure a software investment is best utilized and how to maximize your ROI, operations software purpose built for natural gas is the answer to enjoying productive and efficient natural gas operations, resolving existing shortcomings, streamlining operations and serving as a powerful instrument for growth.
Marketers, Producers, LDCs, Utilities, and Pipelines face increasing competitive and compliance pressures, requiring increased operational efficiency, data integrity and process improvement. Their operational systems must support this, but most do not. Engage us and we will show you how to make a breakthrough. It’s what we do for natural gas companies, and we are experts in our field.
– Ken
